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Frequently Asked Questions
How does bracelet sizing work?
Each bracelet is one size fits all, and adjustable so that you can fit it to your exact wrist size.
How often is a new bracelet released?
Each bracelet is limited edition and is dropped monthly. Once the supply sells out the bracelet is not likely to re-stock.
How durable is the bracelet?
Extremely durable. The bracelets are handmade with a thick polyester material, plus no loose ends that way they won’t fray. Enjoy any activities without worrying about any damage.
Order cancellations and modifying an order
If you need to modify or cancel your order within 24 hours please send an email to support@mentality.co. We’ll get back to you as soon as we see the modification
When will you process my order?
Orders received are usually processed and shipped within 8 business days unless otherwise stated in the product description or confirmation email. We do not ship on holidays.
When will my order arrive?
Please note that due to the pandemic U.S orders may take a little longer to be delivered than usual.
Once processed (2-3 days) + shipped, expect delivery within:
- USA: 3-5 Business Days
- Canada: 4-12 Business Days
- Australia: 5-15 Business Days
- International: 5-20 Business Days
- All orders ship with Texas, California, & Illionis, USA
Do you accept returns or exchanges?
Because of the nature of the drop/limited one time only items we do not accept returns.
How do I get in touch with you?
For any shop-related inquiries, please reach out to thementalitycompany@gmail.com. Our team will respond within one business day.