Refund / Exchange Policy

Mentality has a no refund or exchange policy due to merchandise being a limited time offering / quantity.

If you have ordered one of our products or associated platforms, you have 24 hours from the time of purchase to request a refund/exchange. Simply head over to our Contact Us page, and state your order number as well as what you are requesting, i.e. refund or exchange, and why.

If a refund/exchange request is made after the 24 hour period, your right to request a refund/exchange is no longer valid. By ordering from us you agree to these terms and therefore attempting to file a chargeback for your order will be void, as you have accepted these terms.

If you wish to make a refund/exchange request and it is before 24 hours since you purchased from us, please visit the Contact Us page, or alternatively email our support team:, and a representative will get back to you as soon as possible. Additionally, in your request, please ensure you have included the following details:

  1. Your Full Name
  2. Your Order Number
  3. Your Associated Email Address
  4. Your Associated Address
  5. Whether You Would Like A Refund/Exchange
  6. Your Reason Why

Thank you!

- The Mentality Team